FAQ

How does print-on-demand work?
Our products are created after you place an order, making each item custom-made just for you! We partner with top print-on-demand companies to ensure high-quality prints and craftsmanship.
Are your designs exclusive to Crafted Dash?
Yes, most of our designs are unique and created by our team or in collaboration with independent artists.
Do you support local artists or collaborations?
We’re thrilled about fostering creativity and plan to launch collaborations with local artists soon! If you're an artist or designer interested in working with us, please email your portfolio or ideas to info@craftedash.com, and we’ll keep you updated as we roll out this initiative. Stay tuned!
Are your products eco-friendly or sustainably made?
Yes, we minimize waste with print-on-demand production and partner with suppliers who use sustainable practices, including water-based inks and eco-friendly materials.

What materials are your products made from?
We use high-quality materials such as cotton, polyester, and blends. Specific fabric details are listed on each product page.
What sizes do you offer?
Our products range from XS to 5XL, including plus sizes. Each product page includes a size chart for easy reference.
How do I care for my printed clothing?
To maintain quality, wash items inside out in cold water on a gentle cycle. Avoid bleach, and air dry or tumble dry on low heat.
Will my product look exactly like the images online?
While we strive for accuracy, slight variations may occur due to screen displays and the printing process. Rest assured, our products are high-quality and true to their designs.

Can I customize my order?
Currently, we don’t offer custom designs for individual orders. However, feel free to reach out for potential bulk or special design projects.
How do I apply a discount code?
Enter your discount code during checkout in the designated field to redeem it.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes! We use encrypted payment gateways to ensure your information is safe. We do not store payment details on our servers.

How long does it take to process and ship my order?
- Processing Time: 2-5 business days.
- Shipping Time:
  - Domestic: 3-7 business days.
  - International: 10-21 business days.
Do you offer expedited shipping?
Yes, expedited shipping is available at checkout for an additional fee.
Can I track my order?
Yes, you’ll receive a confirmation email with a tracking number once your order ships.
Why might my order arrive in separate packages?
Some items ship from different facilities, allowing faster delivery. Each package will have its own tracking number.
Do you ship internationally?
Yes! Shipping rates vary based on destination and are calculated at checkout. Note that customs fees or taxes are the customer’s responsibility.
What happens if my package is lost in transit?
If your package doesn’t arrive within the estimated timeframe, contact us at info@craftedash.com, and we’ll investigate with the carrier.

What is your return/exchange policy?
Since each item is custom-made, we don’t accept returns unless the item is defective or damaged. Contact us within 30 days of delivery for assistance.
What should I do if my order arrives damaged?
Email us at info@craftedash.com with your order number, a description of the damage, and photos. We’ll replace the item promptly.
Can I cancel or change my order?
Contact us as soon as possible at info@craftedash.com. Changes or cancellations are only possible if the order hasn’t entered production.

Do you offer gift cards?
Not yet, but we’re excited to announce that gift cards will be available soon! They’ll be perfect for any occasion, allowing your loved ones to choose their favorite designs. Stay tuned for updates by subscribing to our newsletter or following us on social media.
Do you have a physical store?
No, we’re an online-only store, which allows us to focus on providing high-quality, custom-made products.
How can I contact customer support?
Reach us at info@craftedash.com or via our website’s contact form. We aim to respond within 24-48 hours.
Do you offer bulk or wholesale orders?
We’re excited to share that bulk and wholesale ordering options will be available soon! If you’re interested, feel free to email us at info@craftedash.com to express your interest, and we’ll keep you updated as soon as this feature launches.
Is Crafted Dash active on social media?
Yes! Follow us on Instagram, Facebook, and TikTok for updates, styling tips, and customer features.
Do you have a loyalty or rewards program?
Not yet, but we offer occasional discounts, promotions, and giveaways. Sign up for our newsletter to stay updated.

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