FAQ
๐ Frequently Asked Questions โ Crafted Dash
๐๏ธ General Information
1. How does print-on-demand work?
Each product is made to order after you place itโthis means less waste and more customization! We partner with top-tier POD providers to deliver high-quality prints.
2. Are your designs exclusive to Crafted Dash?
Yes! Most designs are original and created in-house or in collaboration with talented independent artists.
3. Do you support local artist collaborations?
Yes, we're excited to launch artist collabs soon! If youโre an artist, email your work to info@craftedash.com.
4. Are your products eco-friendly?
We use print-on-demand to reduce overproduction and partner with suppliers using water-based inks and sustainable materials.
๐ Product Information
5. What materials are used?
We use high-quality fabrics like cotton, polyester, and blends. Check individual product pages for specifics.
6. What sizes are available?
Sizes range from XS to 5XL. A detailed size chart is available on each product page.
7. How do I care for my printed items?
Wash inside out in cold water on a gentle cycle. Air dry or tumble dry low. Avoid bleach.
8. Will the product look like the picture?
Slight variations may occur due to screens and the printing process, but quality and design integrity are our priority.
๐ณ Ordering & Payment
9. Can I customize my order?
We donโt offer individual customizations yet, but feel free to contact us for bulk projects.
10. How do I use a discount code?
Enter your code during checkout in the designated promo field.
11. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
12. Is my payment secure?
Yes. We use encrypted, secure payment gateways. We never store your payment info.
๐ฆ Shipping & Delivery
13. How long does it take to process and ship my order?
Processing: 2โ5 business days
Shipping:
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Domestic: 3โ7 business days
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International: 10โ21 business days
14. Do you offer expedited shipping?
Yes, it's available at checkout for an extra fee.
15. Can I track my order?
Yes, youโll receive an email with tracking info once shipped.
16. Why did my order arrive in separate packages?
Some items ship from different POD facilities to speed up delivery. Each will have its own tracking number.
17. Do you ship internationally?
Yes! Shipping rates are calculated at checkout. Customs fees may apply and are the customer's responsibility.
18. What if my order is lost?
Contact us at info@craftedash.com, and weโll look into it with the carrier.
๐ Returns & Exchanges
19. What is your return policy?
Due to the custom nature of our items, we only accept returns for defective or damaged products. Contact us within 30 days of delivery.
20. My order arrived damaged. What now?
Email info@craftedash.com with photos and your order number. Weโll fix it fast!
21. Can I cancel or change my order?
Yesโbut only if your order hasn't started production. Email us ASAP!
๐ Miscellaneous
22. Do you offer gift cards?
Coming soon! Join our newsletter to be the first to know.
23. Do you have a physical store?
Noโweโre a 100% online print-on-demand shop.
24. How can I reach customer support?
Email us at info@craftedash.com or use our website's contact form. We reply within 24โ48 hours.
25. Do you offer wholesale/bulk orders?
Soon! Email us your interest, and weโll notify you when itโs live.
26. Are you active on social media?
Yes! Follow us on Instagram, Facebook, and TikTok for updates and exclusive content.
27. Do you have a rewards program?
Not yetโbut sign up for our emails to get exclusive deals, promos, and launch news.
